Shipping policy
Shipping Policy
Last updated: [Insert Date]
Welcome to rootburst We’re committed to delivering your natural cosmetic products safely, swiftly, and in perfect condition. Please read our shipping policy to understand how we handle shipping and delivery.
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📦 Shipping Partner
We use Shiprocket, one of India’s leading logistics platforms, to deliver your orders quickly and reliably.
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🚚 Shipping Locations
We currently ship across all major cities and regions in India.
International shipping is currently not available.
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🕒 Order Processing Time
• Orders are processed within 1-2 business days (excluding Sundays and public holidays).
• Once your order is packed and dispatched, you’ll receive a shipping confirmation email/SMS with tracking details.
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📍 Estimated Delivery Time
• Metro Cities: 2–4 business days
• Other Regions: 3–7 business days
Note: Delivery times may vary due to courier delays, weather, or other unforeseen reasons.
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💰 Shipping Charges
• Cash on Delivery (COD) may include an additional ₹30 COD fee.
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🧾 Tracking Your Order
You can track your order using the tracking link provided via SMS/email once your order is shipped.
Or you can visit our [Track Order Page] and enter your AWB or Order ID.
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🔁 Undelivered or Returned Orders
If the courier is unable to deliver after multiple attempts or if the address is incorrect, the order will be returned to us.
We’ll contact you for confirmation and can reship it (reshipping charges may apply).
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❗ Delays or Issues
If your order is delayed beyond the expected delivery time, please contact us at:
📧 Email: rootburst.in@gmail.com
📞 Phone/WhatsApp: [ 7240716455 ]
We’ll work with Shiprocket to resolve the issue ASAP.
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⚠ Important Notes
• We do not ship on Sundays or national holidays.
• rootburst is not responsible for delays caused by natural disasters, lockdowns, or courier issues once the order has been dispatched.
• Please ensure your delivery address and contact details are correct at the time of ordering.
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Thank you for choosing rootburst🌿
We’re committed to delivering natural goodness to your doorstep!
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